Frequently asked questions & Order help

Questions about your order? You are probably not the first, so we have listed the most frequently asked questions.

Frequently asked questions about payment and ordering

Which ways can I pay?

We accept payments via iDeal or PayPal. All transactions take place in a secure payment environment. Your transaction data are sent encrypted via an SSL connection. You will recognise a secure SSL connection by the padlock in your browser. You can pay by cash or PIN in our physical shop. Let us know which products you want from the web shop and we will prepare them for you.ple Description

My payment failed, now what?

If payment does not succeed via iDeal or PayPal, try returning to your order via the order confirmation you received in your e-mail inbox. You can then complete the payment. Did you not receive an order confirmation? You will almost always receive a confirmation e-mail within 1 hour. Also check your spam box. If you have an account, you can also log in via our website. You can view and pay for your orders under 'My account'. You can also place your order again. Is this also unsuccessful? Then you can transfer the amount due to: NL 39 TRIO 0786818522 in the name of Evermore, quoting the order number. You can also call us during office hours: 010 - 440 23 24